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James Kaul

James Kaul
Technicians
Reviews: 34
Average: 4.79 stars
Background: 5/15/2017
Drug Test: 5/8/2017
James Kaul has received 34 reviews, averaging 4.79 Stars:
1 2 3 4 5

James Kaul's Bio:

James was born and raised here in Louisiana. In his free time he enjoy's traveling and seeing new places. When James isn't at work or traveling, he is competing professionally in the National NXL Paintball League.

Review:

I called the Baton Rouge number for Precision to ask how much it costs to replace a garage door spring. I was told there would be a $50 callout fee which also included a thorough safety inspection, plus $85 - $165 depending on what type of spring I wanted. When the person arrived, he looked at the garage door for a few minutes, told me that the system could not be repaired and had to be converted over to a different type, and quoted two options from $500 - $688. I told him I’d prefer to get quotes from others first. He then told me I had to pay the $50 callout fee. Now I was fine with this fee if, in the end, I’d get a repaired garage, but this was $50 for nothing! I explained to him that I was told a much different price over the phone. He said that the call center got it wrong. He was sympathetic with me and contacted his boss to see if the callout fee could be waived. They would not, so I was out the $50 for nothing. I then called 3 other companies, which all quoted within the range of $300-$400, showing that the Precision business model is probably based on this bait and switch maneuver where the customer pays the higher cost because they’ve already invested $50. Also, NONE of the others charged a callout fee and offered free estimates. And one other tidbit, they cashed the check in the same day, which is not typical for other repair companies we have used. Stay far away from these guys!

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A Response from: Bobby Boes

Hey Mr. Bennet we are very sorry to hear that you were upset about the pricing quoted to replace the torsion system on your garage door. We feel the term bait and switch is not at all accurate and does not represent how our company operates. We had a certified technician go to your home and provide you with a No Obligation quote as opposed to getting verbal quotes from other companies. Our quote was for a complete rebuild and lifetime warranty on all parts and labor, where as our competitors quoted a one year warranty. We, as well as the majority of other licensed and insured home service companies quote a service fee before trucks are dispatched to a job. Also, our office staff deposits checks the following day, so our technician would not run to the bank with a $50 check. We stand behind our work 100% and at all times are fair and honest with each and every customer.

Service Provided:
Broken Garage Door Spring Repair

Review:

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A Response from: Bobby Boes

Thanks for the 5 star review.

Service Provided:
Garage Door Repair

Review:

Due to the ratings I read I called for there services but when you call don’t go off what they tell you because when the repair guy comes they tell you completely different prices and things are not the same as they quote you!!

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A Response from: Bobby Boes

We are sorry to hear you had a bad experience. Our goal with every customer is 100% satisfaction. Based on the quotes we have on file and the work done it looks like the technician quoted you exactly as you were quoted price wise. Please feel free to reach out to us if that isn't the case or if there is a misunderstanding. We look forward to hearing from you soon!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Home Advisor recommendated Precision Door. As soon as I submitted the request within 5 minutes they called and scheduled an appointment for the next day (Saturday). The tech called and was able to get me in earlier than scheduled which was perfect. He was spot on with the estimate and was able to install new motor for my garage door.

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A Response from: Bobby Boes

Hello Mrs. Shirley, Thank you for your kind review. We greatly appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Can't say enough GREAT things about this company! This is my third time using them. After an unfortunate lightening strike I had to replace the motor on my garage door. These guys are prompt, have a GREAT product and they are super professional! Highly recommend!

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A Response from: Bobby Boes

Hello Gabriella, Thank you so much for your kind review and for recommending Precision Door to others! We are always happy to help with all of your garage door needs!

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

James was very helpful in helping me select what service I needed. He was on time which I liked very much. Very pleasant to be around. I will give him 5 stars

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A Response from: Bobby Boes

Hello Mrs. Joyce, Thank You for your business, We appreciate you choosing Precision Door Service! We also Thank You for your kind words for our technician James.

Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

I chose Precision Doors for repairs because they installed my door recently.

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A Response from: Bobby Boes

Thank You Terry for your kind review! Also for continuing to choose Precision Door Service. We greatly appreciate your business.

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Said they would be here between 4&6, actually showed up at 4:07. The last company we tried said they would be here”Wednesday” , had to call at 5:00 to se if they were still coming. Gave us a quote to be done on “Friday” and haven’t seen them since. Nice to have people show up when they say they will, and this was just for an estimate! Needless to say, they got the job.

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A Response from: Bobby Boes

Hello Mr. Stack, We greatly appreciate your business. We are happy that you chose Precision Door Service! If you should ever need us again, we look forward to working with you!

Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Review:

The young man who came to check my garage door (it had been making a weird noise) was very polite and courteous. But he failed to find a crucial spot where a screw had come off that held a bracket to lift the door. The pressure of only one screw was too much and the door broke 2 days later. My son ordered a new whole new bracket, so I hope he can fix it. I am lifting the door and closing it manually now. So my fee of $90 did not really accomplish anything. I have to say that the door did raise and shut what seemed properly when the young man was here, but broke 2 days later because of the missing screw.

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Service Provided:
Garage Door Repair

Review:

I called at 8:15 Friday am and you were at my door, on time, at 11 am. Less than three hours after calling. That is great service. And the cost to repair was less than I thought it would be. Great service and friendly staff. Will definitely recommend you to anyone who needs a garage door or a repair. Thanks again. Paul

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A Response from: Bobby Boes

Thank You Mr. and Mrs. Fugarino for your kind review! We greatly appreciate your business.

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Called at 9:00, showed up at 10:00, done by 10:45. Excellent job !!! James was the service representative

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A Response from: Bobby Boes

Hello Mr. Raymond, Thank You for your kind review! We greatly appreciate your kind review for our technician, James.

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

1 2 3 4 5
Date: 03/17/2018
Install Garage Doors
,
Review:

James Kaul is very professional and extremely polite. The service was great and reasonable. I would recommend this company. James receives a 5 star rating from me.

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A Response from: Bobby Boes

Hello Winifred, Thank You for your 5 Star rating as well as your kind words for our technician, James. We greatly appreciate your business and recommending Precision Door to others.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Called late on a Monday night (answering service is amazing!). Had an appointment for the next morning. James came on time and had several options for repairing my door within 20 minutes. Super friendly and knowledgeable. We went with a complete door overhaul and I could not be more pleased. Fair pricing. Excellent customer service! Thanks! Make sure James knows that he was fantastic.

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A Response from: Bobby Boes

Hello Bracy, Thank you for your kind review! We will be sure that James sees your review! We greatly appreciate your business.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Dealing with Precision was a very professional and easy experience. The customer service agents on the phone were friendly and responsive. The technicians who came review my existing door and also those who came perform the new installation were on time, friendly and professional. I would for sure recommend this company to anyone looking for a repair or installation.

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A Response from: Bobby Boes

Hello Mr. Jonathan, Thank You for your amazing review! We greatly appreciate your business as well as recommending Precision Door to others! We also appreciate your kind words for our technicians!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great service. The installers were nice and very professional.

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A Response from: Bobby Boes

Hello Mr. Calvin, Thank You for your kind review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I would like to say that the 2 guys that came to our house were fantasic. They were kind, and knew what they were doing. I would recommend Precision Door to everyone. James and Than went above and beyond fixing our garage door at 7:00pm at night. What door company do you know that come out after 5:00pm for service? Precision Door does! They were superb. Give those two guys a raise!!!! We are well pleased!!

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A Response from: Bobby Boes

Hello Vonita, Thank You for your kind review! We greatly appreciate your business! We are happy to hear you had a great experience with Precision Door!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Great service! James correctly determined the problem (wasn’t what I thought it was), fixed it! Quick, reasonable !

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A Response from: Bobby Boes

Thank You for your kind review! We are happy to hear that James was able to quickly fix your door! We greatly appreciate your business!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Precision came out within the hour to repair door. James was very professional and addressed all issues with the repair. $50 when others told me $90 and couldn’t come for another couple of days..

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A Response from: Bobby Boes

Mrs. Cynthia, Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Review:

I am very pleased with the quality work done by precision door. The young men who replaced my garage door were very polite and patient. The manager was very cooperative and made sure I got a door I would be happy with. Excellent work and time efficient. Thank you all at precision door, if I need to replace it repair my garage door in the future, precision door will be my choice. Great prices too!!

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A Response from: Bobby Boes

Thank You for your kind review Mrs. Dawson. We greatly appreciate your business! We look forward to working with you again in the future if you decide to move forward with your projects.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

A neighbor recommended Precision doors. They came out inspected the damages the same day we called and gave us 3 options of repairs. We choose the best option and the next day they had a new door installed at the original quote. The tech (James) was knowledgeable, courteous ,and on time.

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A Response from: Bobby Boes

Thank You for your kind review Mr. Lemoine, We greatly appreciate your business! We also Thank You for the kind words regarding our technician, James, as well.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I was so thankful and very impressed with the service I received so quickly. I was in a situation that required immediate service as I sold my house and on the day of my move out, I damaged the garage door. So thankful that you guys were able to help me out in a stressful situation. Highly recommend you to anyone!

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A Response from: Bobby Boes

Hello Marti, Thank You for choosing Precision Door Service to help you get out of your situation in a very quick manner! We greatly appreciate your business! Congrats on the sale of your home!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Lightning speed response and excellent service!

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A Response from: Bobby Boes

Hello Mrs. Thompson, Thank You for your kind review!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Definitely your young man , James Kaul, deserves a 5 star rating for the job . He replaced the garage door spring that was inoperable. KUDOS to PRECISION. Well done, guys. Thanks again. We know WHO to recommend.

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A Response from: Bobby Boes

Hello Mrs. Camile, Thank You for your kind review for our technician James. We greatly appreciate your business and recommending Precision Door to others!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

I was pleased with the quick response and excellent service I received recently on my garage door service call.

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A Response from: Bobby Boes

Hello Mrs. Elizabeth, Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

One of the best experiences I have had with any type of repair company. The technician was very friendly and knowledgeable and completed the repair very quickly. Would recommend precision to anyone! Thank you!

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A Response from: Bobby Boes

Hello Mr. Taylor, Thank You for your very nice review!We greatly appreciate your business! We also Thank You for the kind words for our technician!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Quick appointment, Service man was extremely poite and knew what needed doing

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A Response from: Bobby Boes

Thank You Mrs. Deanna for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Precision came out on short notice and provided great service at a great price. They were incredibly fast as well. Strongly recommended.

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A Response from: Bobby Boes

Thank You Mr. Mike for your kind review! We greatly appreciate your business as well as recommending Precision Door!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Great professional repair

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A Response from: Bobby Boes

Thank You for your kind review and 5 Star rating! We greatly appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

great job very cleaning and neat work i would tell all my friends about this company

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A Response from: Bobby Boes

Thank You for your Wonderful review! We greatly appreciate your business as well as the recommendations to others!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Wow! My technician James arrived @ approximately 5:30 pm and by 8:00 pm my old garage door was functioning like new! James replaced the springs, opener, new remotes, new contacts, and a belt drive all in a couple of hours! He was very knowlegeable, courteous, and professional. Five stars is not enough for this job...but that's as high as the ratings go.

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A Response from: Bobby Boes

Hello Mr. Bill, Thank You for your kind review! We greatly appreciate your business! Thank You for your kind words for our technician James as well!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Next Page
New Senior & Military Discount
Precision Door Service, Garage Door Repair, Baton Rouge, LA
Licensed Contractor
Best Of Home Advisor
EPA Lead
East Baton Rouge Parish

(225) 380-3164

(225) 380-3164
West Baton Rouge Parish

(225) 238-8620

(225) 238-8620
Ascension Parish

(225) 257-3550

(225) 257-3550
Livingston Parish

(225) 308-9400

(225) 308-9400
St. Helena/ Tangipahoa Parish

(985) 401-2626

(985) 401-2626
Iberville Parish

(225) 380-3164

(225) 380-3164
Pointe Coupee Parish

(225) 238-8620

(225) 238-8620
East & West Feliciana Parish

(225) 257-3550

(225) 257-3550
Precision Garage Door Service
Office: (225) 412-8300
12139 Airline Hwy
Baton Rouge, LA 70817

License

LA Contractor License
558210